Privacy Policy easycuci

1. Definitions and Scope of Application

In this Privacy Policy, the words "we", "easycuci" or "platform" refer to easycuci and all related entities that operate this website. The words "you", "player" or "user" refer to any individual who accesses, registers for or uses easycuci services in any capacity.

This policy applies to all personal information collected through:

• Player account registration and management
• Deposit and withdrawal transactions via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and crypto assets
• Use of all games and services on the easycuci platform
• Communication with our customer support team
• Use of the easycuci website and related applications

2. Personal Information We Collect

easycuci collects personal information that is necessary to ensure the platform operates safely, transparently and in compliance with international licensing requirements. The categories of information we collect are as follows:

• Identity Information: full name, identity card number (MyKad), date of birth and nationality for the purpose of age verification (21 and above) and KYC compliance
• Contact Information: email address, mobile phone number and mailing address
• Financial Information: registered e-wallet or bank account numbers, deposit and withdrawal transaction records
• Usage Data: login records, game history, betting preferences and account activity
• Technical Data: IP address, device type, web browser, operating system and cookies
• Communications: correspondence with customer support via live chat and email

3. Purposes for Data Collection and Processing

All information we collect is used solely for legitimate and necessary purposes. easycuci does not collect information beyond what is required for our business operations. The purposes for data processing are as follows:

• Verifying the identity and age of players (must be aged 21 and above) for legal compliance
• Managing player accounts including deposits and withdrawals with a processing period of 5–30 minutes
• Detecting and preventing fraud, money laundering and suspicious activity
• Fulfilling legal obligations and international licensing requirements
• Providing efficient customer support in Malay and English
• Improving the user experience and quality of the platform's services
• Sending account-related information, promotions and service updates

4. Legal Basis for Data Processing

easycuci processes your personal information based on one or more of the following legal grounds, depending on the context of the processing:

• Contract Performance: Processing necessary to fulfil our obligations to you as a registered player, including managing accounts and transactions
• Legitimate Interests: Processing to prevent fraud, ensure platform security and carry out aggregate service analytics
• Legal Compliance: Processing required by law, regulations or authority directives including international licensing conditions
• Consent: Processing for marketing or promotional communication purposes, which is only carried out with your explicit permission

5. Sharing Information with Third Parties

easycuci takes seriously our responsibility not to disclose your personal information without strong justification. However, there are certain situations where data sharing is necessary and permitted:

• Payment Service Providers: Transaction information is shared with payment gateway providers that handle Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and crypto asset transactions solely to complete financial processes
• Licensed Game Studios: The minimum data required to run game sessions is shared with licensed game studios that supply content on our platform
• Authorities: We will disclose information when required by law, court order or directive from a competent authority
• Business Transfers: In the event of a merger or acquisition, players will be informed in advance of any changes in data ownership

In all circumstances, we ensure that third parties are bound by confidentiality agreements and data protection standards equivalent to our own policy.

6. Use of Cookies and Tracking Technologies

easycuci uses cookies and similar technologies to improve the user experience and to maintain the security of your login session. The types of cookies we use are:

• Essential Cookies: Required for basic platform functions such as session authentication and security. These cookies cannot be disabled
• Functional Cookies: Store your preferences such as language and display settings for ease of use
• Analytics Cookies: Collect aggregated and anonymous data about how the platform is used for service improvement purposes

You can manage cookie settings through your web browser, however disabling essential cookies may affect platform functionality.

7. Data Security and Protection

easycuci implements appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. These measures include:

• Encryption of data during transmission and storage using high-grade security protocols
• Strict access controls, where only authorised personnel may access players' personal information
• Continuous system monitoring to detect and respond to security threats
• Regular security audits by independent and qualified third parties
• Comprehensive data protection training for all staff who handle player data

While we make every effort, no system can be guaranteed 100% secure. Should any security incident occur that affects your data, we will notify you within a reasonable timeframe in accordance with applicable legal requirements.

8. Player Rights Regarding Personal Data

As an easycuci player, you have the following rights regarding your personal information, which can be exercised by contacting our support team:

• Right of Access: Request a copy of the personal information we hold about you
• Right of Rectification: Request correction of inaccurate or incomplete information
• Right of Erasure: Request deletion of your personal information, subject to our legal obligations
• Right to Withdraw Consent: Withdraw consent for consent-based processing at any time
• Right of Restriction: Request restriction of the processing of your data in certain circumstances
• Right to Portability: Request your data in a machine-readable format

To exercise any of the above rights, contact our customer support team available 24/7 via live chat or email at [email protected]. We will process your request within a reasonable timeframe.

9. Data Retention and International Data Transfers

easycuci operates under international licensing and your data may be stored or processed on servers located outside Malaysia. In all cases, we ensure that any such data transfers are subject to adequate and appropriate safeguards, including data transfer agreements that comply with international standards.

Personal data is retained for as long as necessary to fulfil the original purpose of collection, meet legal or contractual obligations, or for as long as your account remains active. After that period, data is securely deleted or anonymised.

10. Privacy Policy Updates

easycuci reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other relevant reasons. Any changes will take effect upon being published on this website with a new "updated" date.

For material and significant changes, we will notify registered players via email or in-platform notification. Continued use of easycuci services after any changes is considered your acceptance of the updated Privacy Policy.